Tag: business creative thinking


Once we have settled on a perspective, we close off but one line of thought. Certain kinds of ideas occur to us, but only those kinds and no others. What if the crippled man who invented the motorized cart had defined his problem as: “How to occupy my time while lying in bed?” rather than “How to get out of bed and move around the house?”

Leonardo Da Vinci believed that to gain knowledge about the form of problems, you began by approaching the problem on its own terms. He felt the first way he looked at a problem was too biased toward his usual way of seeing things. He would restructure his problem by looking at it from one perspective and move to another perspective and still another. With each move, his understanding would deepen and he would begin to understand the essence of the problem. Da Vinci discovered that genius often comes from finding a new perspective that no one else has taken.


By now most everyone has been challenged with the nine dot puzzle. If this is the first time you have seen it, spend a few minutes solving it before you read further. The challenge is to draw no more than four straight lines which will cross through all nine dots without lifting your hand from the paper.

The first time a person tries to solve this puzzle they are stymied. This is because of our perception of the arrangement of the dots as a box or square. Once perceived as a box, most people will not exceed the imaginary boundaries of the imaginary box and are unable to solve the puzzle.

There is nothing in the challenge statement that defines the arrangement as a box and nothing demands the line must be drawn within the box, but people who make that assumption find the puzzle impossible. The answer, as I’m sure you all now know by now, involves drawing a line that goes beyond the limitations of the imagined box. This is where the cliché “Think outside of the box” comes from. To solve it, you have to start the line outside of the imaginary box.

The nine-dot puzzle was popularized by William North Jayme, a direct-mail copywriter who was hired by Esquire magazine in 1958 because they wanted to abandon their unwholesome image for a more sophisticated one. Mr. Jayme came up with the ”puzzle letter”: an envelope with nine dots on it and a challenge to the recipient to connect them using no more than four uninterrupted lines. The enclosed letter showed that to do so, one had to go outside the box. Or, in other words, you had to break normal thinking patterns, something that the new Esquire said it could help modern men do. The letter was a phenomenal success, Esquire’s image was changed overnight and the subscriptions poured in.

Over time the puzzle became synonymous with creative thinking and the phrase “thinking outside the box” has now become a cliché for creativity. A cliché because the puzzle has become commonplace and most people remember the solution from their past experience with it. When the brain recognizes the pattern and we solve the problem, it seems like a new insight has been sparked.

However, when asked to search for other ways to solve the puzzle, the rationalizations begin. We think “If I can’t see it right away, it either isn’t there or not worth finding.” Apparently, if we think “outside the box” once, we are done and our thinking is done. Surrendering to this rationalization limits our thinking, our creativity, and our ability to apply ideas and skills to novel situations.


Albert Einstein was once asked what the difference was between him and the average person. He said that if you asked the average person to find a needle in the haystack, the person would stop when he or she found a needle. He, on the other hand, would tear through the entire haystack looking for all the possible needles. With creative thinking, one generates as many alternative approaches as one can.

Most of us have been educated to think exclusively which means we think in deficit by focusing our attention on specific information and excluding all else. In these instances, exclusive thinking leads us to neglect potentially important pieces of the puzzle. Exclusive thinking doesn’t merely inhibit irrelevant facts and perceptions. It can also smother the imagination.

Creative thinking is inclusive thinking. You consider the least obvious as well as the most likely approaches, and you look for different ways to look at the problem. It is the willingness to explore all approaches that is important, even after one has found a promising one.

THERE IS NO ONE RIGHT ANSWER. To begin with, the original “Think Outside the Box” solution was just one way to solve the puzzle. Reality is ambiguous. Aristotle said it is either (A) or (not-A). It cannot be both. The sky is either blue or not blue. This is black and white thinking as the sky is a billion different shades of blue. A beam of light is either a wave or not a wave (A or not-A). Physicists discovered that light can be either a wave or particle depending on the viewpoint of the observer. The only certainty in life is uncertainty. When trying to get ideas, do not censor or evaluate them as they occur. Nothing kills creativity faster than self-censorship of ideas while generating them. Think of all your ideas as possibilities and generate as many as you can before you decide which ones to select. The world is not black or white. It is grey.

Experimental psychologists like to tell a story about a professor who investigated the ability of chimpanzees to solve problems. A banana was suspended from the center of the ceiling, at a height that the chimp could not reach by jumping. The room was bare of all objects except several packing crates placed around the room at random. The test was to see whether you could teach the chimp to stack the crates and make them into steps to reach the banana.

The chimp sat quietly in a corner, watching the psychologist arrange the crates into steps and then distributed them randomly again. The chimp understood and performed the task. The professor invited his associates to watch the chimp conceptualize and build the steps to the banana. The chimp waited patiently until the professor crossed the middle of the room. When he was directly below the fruit, the chimp suddenly jumped on his shoulder, then leaped into the air and grabbed the banana.

Though the chimp had learned how to build steps out of boxes, when another more direct easier alternative presented itself, the chimp did not hesitate. The chimp learned how to solve the problem but instinctively kept an open mind to other more effective solutions. In other words, building steps was just one of many ways to reach the banana. Humans, on the other hand, once we learn something or are taught to do something a particular way by someone in authority (teacher, boss, etc.), seem to keep repeating the one method we know — excluding all else from our thought.

APPROACH THE PROBLEM ON ITS OWN TERMS. Approaching the puzzle and framing it with this wording “In what ways might I connect all nine dots with a continuous line without lifting my hand from the paper?” The phrase (“In what ways might I ….?”) is commonly used as an invitational stem by creative thinkers to shape their conscious and subconscious minds to actively search for alternatives.

Looking at the puzzle from this perspective gets you thinking about the number of lines, the lengths of the lines, the width of the lines, the box of dots, the size of the box and positions of the dots.

For instance, there is no requirement that you must use four consecutive straight lines. The puzzle states no more than four straight lines. Why not three, two or even one line? When linking things such as dots, we are used to linking the centers and our first attempts are to draw lines through the centers of the dots. This is another false assumption based on past experiences. After a period of trials and errors, we discover we can link the dots by having the line just touch the dots as illustrated.

GET RID OF THE BOX. Now, let’s look at from the perspective of the way the dots are arranged. There is nothing that prohibits us from rearranging the dots, so another solution is to cut out the dots and tape them into one straight row and draw one line straight through.

WHAT IS THE ESSENCE? Over time we have cultivated an attitude which puts the major emphasis on separating human experience into different domains and universes. We’ve been tacitly taught that perception is the activity of dividing a complex scene into its separate parts followed by the activity of attaching standard labels to the parts. For example, in our nine-dot puzzle we tend to think of pre-established categories such as “dots must be in a box, the line must go through the center of the dots, there must be four lines, the line must be made with a pencil or pen, the size of the dots cannot be changed, the paper cannot be changed in any way, and so on.” This kind of thinking is exclusive. Its goal is to separate and exclude elements from thought based upon what exists now. The goal of exclusive thinking is to limit possibilities to the obvious. It discourages creative thought.

Creative thinkers are inclusive thinkers which means they think in terms of essences and principles. They then look in other domains for examples of these essences and then try to make metaphorical-analogical connections between their subject and something dissimilar. The essence of this problem is “connecting.” This motivates creative thinkers to look in other domains to see how things are connected. How does an artist connect different shapes? How does a painter connect unpainted boards? How wide can you make a connection? How long? What instruments can be used to connect things? What substances can be used as lines?

Most people assume you must use a pencil or pen and draw a normal-sized line because of their past experiences. But there is nothing in the challenge statement that prohibits the person from using an alternative instrument and substance. In the domain of house painting, the painting connects unpainted boards with paint. One solution is to use a wide paint brush, dip it in paint and connect all nine dots with one straight continuous wide swipe of paint. You have now connected all nine dots with one line.

IMAGINATION. Creative thinkers consider imagination to be more important than knowledge. One way a creative thinker would approach the problem is to ask “What is impossible to do with a line, but if it were possible, would change the nature of the problem forever?”

There is no limit on how long you can draw a straight line. So, another solution is to imagine drawing the line around the world three times intersecting and linking up all nine dots.

This, of course, is impossible to do. But it is not impossible to imagine. Your brain is a dynamic system that evolves its patterns of activity rather than computes them like a computer. It thrives on the creative energy of feedback from experiences real or fictional. You can synthesize experience; literally create it in your own imagination. The human brain cannot tell the difference between an “actual” experience and a fantasy imagined vividly and in detail. This discovery is what enabled Albert Einstein to create his thought experiments with imaginary scenarios that led to his revolutionary ideas about space and time. Imagination gives us the impertinence to imagine making the impossible possible. In the nine dot puzzle we take the impossible solution of going around the world three times and imagineer this idea into a solution that is realistic and practical as illustrated.

Imagineering means you take an impossible or fantastical idea and engineer it into something realistic and feasible. How can I make this happen? What are the features and aspects of the idea? Can I build ideas from the features or aspects? What is the essence of the idea? Can I extract the principle of the idea? Can I make analogical-metaphorical connections with the principle and something dissimilar to create something tangible?

In this case, we take the principle of going around the world and create a mini-world by rolling the paper up into a cylinder and then rotating a pencil around it connecting all nine dots.

An alternative solution is to place the paper with the dots on the center of a turntable and replace the needle at the tip of the recording arm with a tiny pen. Turn on the turntable and the pen will draw a line through all nine dots.

TAKE IT APART. The average person has been inculcated with a functional fixedness mindset, which is a movement in psychology that emphasizes holistic processing where the whole is seen as being separate from the sum of its parts. Functional fixedness can be defined as a mental block against using an object in a new way that is required to solve a problem. This block then limits that ability of an individual to use the components given to them to make a specific item, as they cannot move past the original intention of the object.

When creative thinkers embrace a subject, they see the whole but would move from one detail to another and examine each separately. By mentally taking the subject apart, they are able to break out of his stereotypical notion of a subject as a continuous whole and to discover new relationships and ways to use the items that are available to them at the givens.

The dots and the paper that dots are drawn on are two of the major components of the puzzle. Paper can be rearranged into new forms by folding. Taking the puzzle apart by folding the paper as shown below enables you to discover new relationships between the dots and ways to fold the paper until the dots are arranged in a row. Now simply draw a straight line through the dots.

Once observed and accepted, thoughts become loose and move freely around in your mind. The more work you put into thinking about a problem, the more thoughts and bits of information you set in random motion combining and recombining them into different combinations and associations. These thoughts breed intuitive guesses and hunches. Previous solutions of rearranging the dots into one straight line sparks the idea of cutting out the dots, arranging them in a stack and then punching a pencil through the center of the dots linking all nine dots.


The more ideas you generate, the more connections you make. These connections and their associated ideas often spark new ideas and new questions. The creative mind synthesizes all that is created and goes beyond them to create more creative products. For example, the above idea of stabbing a pencil through the cut out dots triggers another idea. That is to rumple up the puzzle into a small wad of paper and punch a pencil through the wad. You may have to do this several times, but probability being what it is, sooner or later, you will punch the pencil through the dots linking them together.

In genius, there is a patience for the odd and the unusual avenues of thought. This intellectual tolerance for the unpredictable allows geniuses to bring side by side what others had never sought to connect. Think of how Albert Einstein changed our understanding of time and space by fantasizing about people going to the center of time in order to freeze their lovers or their children in century-long embraces. This space he imagined is clearly reminiscent of a black hole, where, theoretically, gravity would stop time. Einstein also fantasized about a woman’s heart leaping and falling in love two weeks before she has met the man she loves, which lead him to the understanding of acausality, a feature of quantum mechanics. A caricature of special relativity (the relativistic idea that people in motion appear to age more slowly) is based on his fantasy of a world in which all the houses and offices are on wheels, constantly zooming around the streets (with advance collision-avoidance systems).

Even the “Many worlds” interpretation which is espoused by some physicists, including Stephen Hawkins, is based on Einstein’s fantasy of a world where time has three dimensions, instead of one, where every moment branches into three futures. Einstein summarized the value of using your imagination to fantasize best when he said “The gift of fantasy has meant more to me than my talent for absorbing positive knowledge.”

In genius, there is a patience for the odd and the unusual avenues of thought. This intellectual tolerance for the unpredictable allows geniuses to bring side by side what others had never sought to connect. An unusual and imaginative solution is to widen the dots with a pencil so that each dot touches the adjacent dots? Now the nine dots are linked together with no lines.

The playful openness of creative geniuses is what allows them to explore unthinkable ideas. Once Wolfgang Pauli, the discoverer of electron spin, was presenting a new theory of elementary particles before a professional audience. An extended discussion followed. Niels Bohr summarized it for Pauli’s benefit by saying that everyone had agreed his theory was crazy. The question that divided them, he claimed, was whether it was crazy enough to have a chance of being correct. Bohr said his own feeling was that it wasn’t crazy enough.

Logic hides in Bohr’s illogic. In genius, there is a tolerance for unpredictable avenues of thought. The result of unpredictable thinking may be just what is needed to shift the context and lead to a new perspective.

Another unusual solution is to light a match and burn the paper with the puzzle into a pile of ashes. Then carefully form the ashes into one straight line.

Within a short time, we came up with a quantity of solutions because we approached the problem on its own terms, looked at the problem from several different perspectives, did not settle for the first good idea, did not censor ideas because they looked silly or stupid and consequently created several ideas, thought unconventionally, changed the way we looked at the puzzle, worked with the essence of the problem, thought discontinuously and used our imagination.
Creative thinking expert and author, Michael Michalko http://creativethinking.net/#sthash.SXV5T2cu.dpbs

Activate Your Inner Creativity

Experimental social psychologists have conducted numerous experiments that demonstrate how behavior and performance can be “primed” by showing participants certain objects and pictures. In one study, participants who were primed with pictures associated with business — such as briefcases, pens, pictures of people dressed in business clothes, commuter trains, and so on — became more competitive. The social psychologist Michael Slepian and colleagues at Tufts University noticed during a study on “bright ideas” that participants became more insightful and creative when they were primed with an exposed light bulb. In short, they found that even exposure to an illuminating light bulb primes creativity.

Primes have been reported to influence nearly every facet of social life. Yale University psychologist John Bargh had college students unscramble sentences that, for one group, contained words related to stereotypes about the elderly, such as wrinkle and Florida. Upon finishing, participants who had read old age–related words took seconds longer to walk down an exit hallway than peers who had perused age-neutral words. In other experiments, cues about money and wealth nudged people to become more self-oriented and less helpful to others. And people holding hot cups of coffee were more apt to judge strangers as having warm personalities. [The Hot and Cold of Priming by Bruce Bower. Science News. May 19th, 2012; Vol.181 #10]

John Bargh likens primes to whistles that only mental butlers can hear. Once roused by primes, these silent inner servants dutifully act on a person’s preexisting tendencies and preferences without making a conscious commotion. Many animals reflexively take appropriate actions in response to fleeting smells and sounds associated with predators or potential mates, suggesting an ancient evolutionary heritage for priming, Bargh says. People can pursue actions on their own initiative, but mental butlers strive to ease the burden on the conscious lord of the manor.


One way to prime yourself for creativity is to generate an awareness of what you want to be or accomplish. You can do this by creating a “Zeitgeist Board.” Zeitgeist means a general awareness of your general psychological, intellectual, emotional and creative spirit. A Zeitgeist Board is a large poster board on which you paste images, sayings, articles, poems, and other items that you’ve collected from magazines and other sources. It’s simple. The idea is to surround yourself with images of your intention (what you want to create or who you want to become) and, in the process, to encourage your awareness and passion to grow. Lay your intention board on a surface where you can work on it, and try out this thought experiment:

THOUGHT EXPERIMENT. Ask yourself what it is you want to be or to create. Maybe one word will be the answer. Maybe images will appear in your head or, perhaps, a picture best represents your intention. Post the word, image, or picture in the middle of your Zeitgeist Board.

Suppose you want to create a donut shop. Post the words “Donut Shop” or a picture in the center of the board. Now look through magazines and other sources and pull out pictures, poems, articles, or headlines that relate to donut shops and post them on the board. Or suppose you want to write a novel. Similarly post the words or a picture that represents writing a novel to you (e.g., a picture of Ernst Hemingway) and post items that relate to writing a novel on the board.

Have fun with it. Make a big pile of images, words, and phrases. Go through the pile and put favorites on the board. If you add new ones, eliminate those that no longer feel right. This is where intuition comes in. As you place the items on the board, you’ll get a sense how they should be laid out. For instance, you might want to assign a theme to each corner of the board, such as “What I have,” “What I will have,” “What I need,” and “How to get what I need.”

Hang the board on a wall and study and work on it every day. You’ll discover that the board will add clarity to your desires, and feeling to your visions, which in turn will generate an awareness of the things in your environment that can help you realize your vision. You will begin to see things that you did not see before, and, just as importantly, will become aware of the blanks and holes in your vision.

You can then become proactive and imagine the many different ways you can fill in the blanks. Imagine a person who is aware of all the colors except one particular shade of blue. Let all the different shades of blue, other than that one, be placed before him, and arranged in order from the deepest to the lightest shade of blue. He most probably will perceive a blank, where that one shade is missing, and will realize that the distance is greater between the contiguous colors than between any others. He will then imagine what this particular shade should look like, though he has never seen it. This would not be possible had he not seen all the different shades of blue.

My brother-in-law desired to be an artist. His Zeitgeist Board was a collage of pictures of paintings and artists, poetry about art, and articles about artists and their work. In the center of the board, he had a picture of Vincent Van Gogh’s self-portrait. Over time, he began to imagine conversing with his various prints of paintings. One print that particularly enthralled him was Vincent van Gogh’s Starry Night. He would focus on the painting and engage in an imaginary two-way conversation. The more he engaged with the painting, the more alive it seemed to become. He would ask the painting questions, such as: What inspired the artist to paint the picture? What was his knowledge of the world? What were his contemporaries’ views of the painting? How was the artist able to communicate over the centuries? What is the artist communicating? He would ask how the colors worked together, and ask questions about lines, shapes, and styles.

My brother-in-law, once a disgruntled government employee, is now a successful artist who has had several showings of his work. He created a psychological environment with his Zeitgeist Board that primed his subconscious mind which influenced him to change his role in the world and become the artist he wanted to be.
Michael Michalko is the author of the highly acclaimed Thinkertoys: A Handbook of Creative Thinking Techniques; Cracking Creativity: The Secrets of Creative Genius; ThinkPak: A Brainstorming Card Deck and Creative Thinkering: Putting Your Imagination to Work.
Learn how you can use the habits and creative thinking techniques that creative geniuses throughout history to change the world. Read: http://creativethinking.net/#sthash.SXV5T2cu.dpbsM

Creative Thinking Habit: Always Look at Problems with Multiple Perspectives

Leonardo da Vinci always assumed that his first way of looking at a problem was too biased toward his usual way of thinking. He would always look at a problem from at least three different perspectives to get a better understanding. It has been my observation that people who pride themselves on their ability to think logically and analytically ignore his advice and trust their usual way of thinking

Peter Cathcart Wason was a cognitive psychologist at University College, London who pioneered the Psychology of Reasoning. He progressed explanations as to why people make certain consistent mistakes in logical reasoning. The problem described below is a variation on the Wason selection task that was devised by Peter Wason. The Wason selection task was originally developed as a test of logical reasoning, but it has increasingly been used by psychologists to analyze the structure of human reasoning mechanisms.

Consider the following problem. Four cards are laid out with their faces displaying respectively, an E, a K, a 4 and a 7.

You are told that each card has a letter on one side and a number on the other. You are then given a rule, whose truth you are expected to evaluate. The rule is: “If a card has a vowel on one side, then it has an even number on the other.” You are then allowed to turn over two, but only two, cards in order to determine whether the rule is correct as stated.

Which two cards do you turn over?

If you worked this problem silently, you will almost certainly miss it, as have the large percentage of subjects to whom it has been presented. Most subjects realize that there is no need to select the card bearing the consonant, since it is irrelevant to the rule; they also appreciate that it is essential to turn over the card with the vowel, for an odd number opposite would prove the rule incorrect.

The wording of the problem determines the perspective most people mentally default to almost immediately. Most people assume that the object is to examine the cards to ascertain that if a card has a vowel on one side, then it has an even number on the other; and if a card has an even number on one side, then it has a vowel on the other side. This assumption leads them to make the fatal error of picking the card with the even number, because the even number is mentioned in the rule. But, in fact, it is irrelevant whether there is a vowel or a consonant on the other side, since the rule does not take a stand on what must be opposite to even numbers.

On the other hand, it is essential to pick the card with the odd number on it. If that card has a consonant on it, the result is irrelevant. If, however, the card has a vowel on it, the rule in question has been proved incorrect, for the card must (according to the rule) have an even (and not an odd) number on it.

The content of this specific problem influenced the way we constructed our perception of the problem. This perception created the assumption that leads to error. This should give one pause about mentally defaulting to first impressions.

“If a card has a vowel on one side, then it has an even number on the other.” Here we are working with letters and numbers. Transposing the words to read “If a card has an even number on one side, then……….” Clarifies the problem and gives us a different perspective on even numbered cards. It becomes apparent that what even numbered cards have on the other side has no significance. The rule is only concerned with cards that have vowels on one side.

Sigmund Freud would “reframe” something to transform its meaning by putting it into a different framework or context than it has previously been perceived. For example, by reframing the “unconscious” as a part of him that was “infantile,” Freud began to help his patients change the way they thought and reacted to their own behavior.

The important thing is not to persist with one way of looking at the problem. Consider the following interesting twist, again using four cards. This time, however, we reframe the problem by substituting journeys and modes of transportation for letters and numbers. Each card has a city on one side and a mode of transportation on the other.


This time, the cards have printed on them the legends, respectively, Los Angeles, New York, airplane, and car; and the rule is reframed to read: “Every time I go to Los Angeles, I travel by airplane. While this rule is identical to the number-letter version, it poses little difficulty for individuals. In fact, now 80 percent of subjects immediately realize the need to turn over the card with “car” on it.

Apparently, one realizes that if the card with “car” on it has the name “Los Angeles” on the back, the rule has been proved incorrect; whereas it is immaterial what it says on the back of the airplane since, as far as the rule is concerned, one can go to New York any way one wants.

Why is it that 80 percent of subjects get this problem right, whereas only 10 percent know which cards to turn over in the vowel-number version? By changing the content (cities and modes of transportation substituted for letters and numbers), we restructured the problem, which dramatically changed our reasoning. The structure of a problem colors our perspective and the way we think.

The significant point about this test is that we are incredibly bad at it. And it doesn’t make much difference what the level of education is of the person taking the test. Moreover, even training in formal logic seems to make little difference to a person’s performance. The mistake that we tend to make is fairly standard. People almost always recognize that they have to pick up the card with the vowel, but they fail to see that they also have to pick up the card with the odd number. They think instead that they have to pick up the card with the even number.

One of the most interesting things about this phenomenon is that even when the correct answer is pointed out, people feel resistance to it. It apparently feels “right” that the card with the even number should be picked up. It feels right because your initial perspective is biased toward the usual way of thinking. It is only when you look at it from different perspectives that you get a deeper understanding of the problem.


Learn the creative thinking habits from history’s greatest creative geniuses.  Read https://www.amazon.com/Cracking-Creativity-Secrets-Creative-Genius/dp/1580083110/ref=pd_sim_14_2?ie=UTF8&psc=1&refRID=CAJTPVGTFC7R940PAQSN

How to Reverse Your Perspective to Create New Idea


Is this an illustration of an old woman or a young girl?

Many times we have to change our psychology to understand certain phenomena. Think of Michelangelo when he sculpted what may be the world’s most famous sculpture, David. He did not think of “building” something; he thought of “taking away” something from what was there. A quotation often attributed to him has it that “the more the marble wastes away, the more the sculpture grows.”

To understand a mirror you have to change your psychology. Why does a mirror seem to invert left and right but not top and bottom? That is, when you hold an open book up to a mirror, why are the letters of the text backward but not upside down, and why is your left hand the double’s right and your right the double’s left? When we look into a mirror we imagine ourselves reversed left to right, as if we had walked around behind a pane of glass to look through it. This conventional perspective is why we cannot explain what is happening with a mirror. To understand a mirror’s image, you have to psychologically reverse the way you perceive your image. Imagine your nose and the back of your head reversed, through the mirror. You have to imagine yourself reversed, “squashed” back to front. Stand in front of the mirror with one hand pointing east and the other west. Wave the east hand. The mirror image waves its east hand. Its west hand lies to the west. Its head is up and the feet are down. Once you look at a mirror with this perspective, you gain an understanding, about the axis of the mirror, which is the imaginary line on a mirror about which a body rotates. We have difficulty understanding the mirror until we change our perspective.

Similarly, we sometimes have difficulty coming up with ideas until we change our psychology. Early nomadic societies were all based on the principle of “getting to the water.” Only when they reversed this to “how can we get the water to come to us” did civilization begin to flourish. An easy way to change your thinking patterns when faced with a problem is to first list all your assumptions about the problem. Then reverse your assumptions and try to make the reversals work.

Following is a thought experiment about reversing a store policy. After you read the problem, try to come up with ideas before you read further.


A clothing retailer is concerned about the rate of garment returns. According to the store policy, a customer who returns a garment must receive a cash refund. Reverse this policy so that it says: if a customer returns a garment, the store doesn’t have to give a cash refund. Can you come up with ideas to make this reversal into a practical solution?


What can the store give the customer instead of a refund? One idea is to offer the customer a gift certificate worth more than the original purchase price. In effect this gives the customer a 10 percent reward for returning the unwanted garment. The policy would allow the store to keep most of the cash, and the customers would likely be happy with the reward. The real payback would occur when the customer returned with the gift certificate. A customer who returned a $100 garment would receive a gift certificate for $110. Psychology predicts that, when the customer returns to the store, he will go to the higher priced garments. For example, instead of shopping for an $l00 garment, he will be attracted to the $200 garments because, in his mind, it would “cost” him only $90. What a deal! Change the way you look at things by reversing them and looking at the other side.

For more creative thinking techniques read Thinkertoys by Michael Michalko.

How to Get Ideas while Dozing

In the history of art, most people could easily argue that Salvador Dalí is the father of surrealistic art. Surrealism is the art of writing or painting unreal or unpredictable works of art using the images or words from an imaginary world. Dali’s art is the definition of surrealism. Throughout his art he clearly elaborates on juxtaposition (putting similar images near each other), the disposition (changing the shape of an object), and morphing of objects, ranging from melted objects dripping, to crutches holding distorted figures, to women with a heads of bouquets of flowers.

Dali was intrigued with the images which occur at the boundary between sleeping and waking. They can occur when people are falling asleep, or when they are starting to wake up, and they tend to be extremely vivid, colorful and bizarre. His favorite technique is that he would put a tin plate on the floor and then sit by a chair beside it, holding a spoon over the plate. He would then totally relax his body; sometimes he would begin to fall asleep. The moment that he began to doze the spoon would slip from his fingers and clang on the plate, immediately waking him to capture the surreal images.

The extraordinary images seem to appear from nowhere, but there is a logic. The unconscious is a living, moving stream of energy from which thoughts gradually rise to the conscious level and take on a definite form. Your unconscious is like a hydrant in the yard while your consciousness is like a faucet upstairs in the house. Once you know how to turn on the hydrant, a constant supply of images can flow freely from the faucet. These forms give rise to new thoughts as you interpret the strange conjunctions and chance combinations.

Surrealism is the stressing of subconscious or irrational significance of imagery, or in more simplistic terms, the use of dreamlike imagery. Dalí’s absurd imagination has him painting pictures of figures no person would even dream of creating.  Following is a blueprint Dali’s technique.


  • Think about your challenge. Consider your progress, your obstacles, your alternatives, and so on. Then push it away and relax.
  • Totally relax your body. Sit on a chair. Hold a spoon loosely in one of your hands over a plate. Try to achieve the deepest muscle relaxation you can. 
  • Quiet your mind. Do not think of what went on during the day or your challenges and problems. Clear your mind of chatter.
  • Quiet your eyes. You cannot look for these images. Be passive. You need to achieve a total absence of any kind of voluntary attention. Become helpless and involuntary and directionless. You can enter the hypnogogic state this way, and, should you begin to fall asleep, you will drop the spoon and awaken in time to capture the images.
  • Record your experiences immediately after they occur. The images will be mixed and unexpected and will recede rapidly. They could be patterns, clouds of colors, or objects.
  • Look for the associative link. Write down the first things that occur to you after your experience. Look for links and connections to your challenge. Ask questions such as:

What puzzles me?

Is there any relationship to the challenge?

Any new insights? Messages?

What’s out of place?

What disturbs me?

What do the images remind me of?

What are the similarities?

What analogies can I make?

What associations can I make?

How do the images represent the solution to the problem?

A restaurant owner used this technique to inspire new promotion ideas. When the noise awakened him, he kept seeing giant neon images of different foods: neon ice cream, neon pickles, neon chips, neon coffee, and so on. The associative link he saw between the various foods and his challenge was to somehow to use the food itself as a promotion.

The idea: He offers various free food items according to the day of week, the time of day, and the season. For instance, he might offer free pickles on Monday, free ice cream between 2 and 4 P.M. on Tuesdays, free coffee on Wednesday nights, free sweet rolls on Friday mornings, free salads between 6 and 8 P.M. on Saturdays and so on. He advertises the free food items with neon signs, but you never know what food items are being offered free until you go into the restaurant. The sheer variety of free items and the intriguing way in which they are offered has made his restaurant a popular place to eat.

Another promotion he created as a result of seeing images of different foods is a frequent-eater program. Anyone who hosts five meals in a calendar month gets $30 worth of free meals. The minimum bill is $20 but he says the average is $30 a head. These two promotions have made him a success.

The images you summon up with this technique have an individual structure that may indicate an underlying idea or theme. Your unconscious mind is trying to communicate something specific to you, though it may not be immediately comprehensible. The images can be used as armatures on which to hang new relationships and associations.


To discover more creative-thinking techniques read CRACKING CREATIVITY (THE SECRETS OF CREATIVE GENIUS) by Michael Michalko